Last Revised: July 2021
to your access and use of this website and any other websites
operated by RealtyExchangeWeb, our mobile applications, and any of our other products or services that link to this Privacy
Policy (the “Service”). By visiting, accessing or using the Service, you expressly consent to the collection, use,
storage, transfer, processing and disclosure of your information, including personally identifiable information,
THE SERVICE, REGISTER FOR AN ACCOUNT, OR MAKE A PURCHASE.
have the respective meanings set forth in our terms of service located at (“Terms of Service”).
PLEASE BE AWARE THAT RealtyExchangeWeb AND ALL ASSOCIATED SERVICES AND SYSTEMS ARE HOUSED ON SERVERS IN THE UNITED STATES AND CANADA. IF YOU ARE LOCATED
OUTSIDE OF THE UNITED STATES OR CANADA, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE
UNITED STATES AND CANADA, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE
OR ARE A CITIZEN. BY USING THE SERVICE AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSINGOF THE INFORMATION IN THE UNITED STATES AND CANADA.
1. INFORMATION COLLECTION
1.1 Summary of Information Collected
As discussed further below, we have collected the following categories of personal information from users in the last
twelve (12) months. We obtain these categories of personal information with the methods described herein.
||Have We Collected Any Information in This Category?
A real name, alias, postal address, unique personal identifier, online identifier,
internet protocol address, email address, account name, social security number, driver’s
license number, passport number, or other similar identifiers.
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, social security number, physical characteristics or description, address, telephone number,
passport number, driver’s license or state identification card number, insurance policy number, education, employment,
employment history, bank account number, credit card number, debit card number, or any other financial information,
medical information, or health insurance information.
Some personal information included in this category may
overlap with other categories.
|C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status,
medical condition, physical or mental disability, sex (including gender, gender identity, gender expression,
pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic
information (including familial genetic information).
|D. Commercial information.
Records of personal property, products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies.
|E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a
template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints,
iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
|F. Internet or other similar network activity.
||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
|G. Geolocation data.
||Physical location or movements.
|H. Sensory data.
||Audio, electronic, visual, thermal, olfactory, or similar information.
|I. Professional or employment-related information.
||Current or past job history or performance evaluations.
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf,
such as grades, transcripts, class lists, student schedules, student identification codes, student financial
information, or student disciplinary records.
|K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior,
attitudes, intelligence, abilities, and aptitudes.
Personal information under the CCPA does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
Additionally, the following types of personal information are excluded from the CCPA’s scope:
Certain health or medical information otherwise covered by the Health Insurance Portability and Accountability Act of 1996
(HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act
(FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA),
and the Driver’s Privacy Protection Act of 1994.
1.2 Descriptions of Information Collected
(a) General. When you use the Service, you can browse without submitting any personally identifiable information about
yourself. We will, however, receive and store some non-personally identifiable information about you, as described
below. In order to participate in certain functionalities, you may be asked to provide personally identifiable
information. “Personally identifiable information” is information that would allow us to actually identify you,
such as your name, postal address, email address, telephone number, or any other information the Service collects
that is defined as personal or personally identifiable information under applicable law. Additionally, you may also
be asked to provide information, such as details about a home or other real estate properties. Information may be
collected, for example, when you register on the Services, share or save a property via your account, save preferred
searches, correspond with real estate agents, brokers, or other real estate professionals via the Services, or
complete other forms or transactions. You may also provide information about a third party through the Services,
for example, if you share a real estate listing with a recipient via email. We may combine this information with
other information we collect from your interaction with the Services or from other companies.
(b) Account; Login. If you create an account, you will be asked to provide and we may collect certain information,
including, but not limited to, your email address and password selected by you. It is your responsibility to keep
your information up to date and to ensure that we have an active and deliverable email address for you. We are not
responsible for any problems, interruptions in access, or liability that may arise if you do not give us complete
and accurate information or if you fail to update your information so that it is current. Specific details on how to
correct or change your information are provided on the “Settings” page of “My Account.” Subscription information can
be removed from our e-mail lists by changing the “Unsubscribe” settings.
(c) Payments. If you make a payment to RealtyExchangeWeb, we will ask for information required for payment processing, such as
credit or payment card number, expiration date, CVV number, billing address, company name, and additional information
required for payment processing (Payment Information”) and other information requested for processing your payment.
We use third-party payment processors, currently Shopify and Braintree, (each, a “Payment Processor”) to assist in
securely processing your Payment Information. The Payment Information that you provide through the Services is
encrypted and transmitted directly to a Payment Processor. We do not store your Payment Information and do not
control and are not responsible for Payment Processors, or their collection or use of your information. You may
services (see https://www.shopify.com/legal/privacy). You may find out more about how Braintree stores and uses your
(d) Public Content. You may provide information through the Service that is intended for public consumption and is
therefore viewable by the public, including photos, ratings, reviews, tips, lists, and real estate
(e) Location Information. If you use our Service, we may receive your generic location (such as city or neighborhood) or,
with your consent, precise geographic location data.
We may use and store this information to provide and improve features of our Service. For example, to tailor our Site on a needs-based manner to better facilitate your use and
to provide you more relevant content about real estate in your city or cities you visit.
(f) Automatically Collected Information. Similar to other websites and services, we may collect some information automatically and store it in log files. We may use third-party
analytics providers (“Analytics Providers”) to collect this information about the Service. See subsection 1.2(g) below
(Third-Party Analytics) for more information on our use of Analytics Providers and the information collected by
such providers. This collection may include, but is not limited to: your IP address, browser type and language,
device type, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages,
cookie information, the pages you requested and viewed, the amount of time spent on particular pages, and the date
and time of each request you make. We collect this non-identifying information in order to better understand our
users, to more efficiently operate our business, to promote our services and to improve the quality of the Service.
We may automatically collect information using various tracking technologies, such as cookies and web beacons.
Cookies. A cookie is a small text file that is stored on a computer or
and to “remember” you when you return to the Service. Some cookies remain on your computer or device until you
delete them. Others, like session ID cookies, expire when you close your browser. You may set your browser or device
setting to attempt to reject cookies and you may still use the Service, however, certain features of the Service may
not be available if your browser or device does not accept cookies. See subsection 1.2(h) (“Do Not Track” Settings)
below for more information on how the Service may respond to your browser or device settings. We do not control the
Web Beacons. Web beacons (also referred to as clear gifs, pixel tags,
and single-pixel gifs) are tiny graphics with a unique identifier that are used to track the online movements of web or mobile app users. Unlike cookies, which are stored on
a computer’s hard drive or your smartphone, web beacons are small graphics that are about the size of the period
at the end of the sentence that are embedded invisibly on, for example, web pages or in HTML-based emails.
Our Analytics Providers may place web beacons on the Site that track what other websites you visit (both before
and after visiting the Site). Our Analytics Providers use information obtained from web beacons to help us
improve our business and the Service. We do not control the use of web beacons by Analytics Providers.
(g) Third-Party Analytics
. We use Analytics Providers, such as Google Analytics and DoubleClick Cookies, to collect information
information from users that visit the Service, including information about the pages where users enter and exit the
Service, what pages users view on the Service, time spent on each page, browser version, operating system, internet
protocol address, and geolocation information. These technologies allow the Analytics Providers to recognize a user
when a user visits the Service and when the user visits other websites. The Analytics Providers share the information
they collect from the Service and from other websites with us and other website operators, including but not
limited to age range, gender, geographic regions, general interests and details about devices used to visit
websites and purchase items. Many of these companies collect and use information under their own privacy policies.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of
Google Analytics by visiting the Google Analytics opt-out page. For more information regarding Google’s collection
If you would like to opt out of Google Analytics tracking, please visit the following link: https://tools.google.com/dlpage/gaoptout
(h) “Do Not Track” Settings
your selection of the “Do Not Track” option provided by your browser or smartphone may not have any effect on our
collection of information via tracking technologies. The only way to completely “opt out” of the collection of any
information through cookies or other tracking technology is to actively manage the settings on your browser and
smartphone to delete and disable cookies and other tracking/recording tools. Getting a “Do Not Track” signal to work
as you might want is difficult. Using browsers as an example, not all tracking technologies can be controlled by
browsers: unique aspects of your browser might be recognizable even if you disable a tracking technology; not all
settings will necessarily last or be effective; even if a setting is effective for one purpose, data still may be
collected for another; and even if one website observes a “Do Not Track” signal, that website usually will not be
able to control other websites.
We may use or disclose the personal information identified above for one or more of the following business purposes
), as further described in Sections 2 (Information Use) and 3 (Information Disclosure):
- To fulfill or meet the reason you provided the information (e.g., to help provide products and services to you).
- To personalize and develop the Service and the services we provide you through the Service and improve our offerings.
- To provide certain features or functionalities of the Service.
- For marketing and promotions.
- To provide you with support, to communicate with you and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To help maintain the safety, security, and integrity of the Service, the Site, our services, databases, other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve the Service.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To prevent illegal activity, fraud, and abuse.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets,
whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal
information held by us about our users is among the assets transferred or liquidated.
2. INFORMATION USE
(a) General. We will use your personally identifiable information to operate, manage, and administer your account and the Service;
to provide you with support; to communicate with you; to monitor Service usage; to improve the Service or develop
and test new products, services, websites or applications; and personalize the Services and present you with
advertising, content or features that we believe will be of interest or useful to you. We may also use personally
identifiable information to resolve disputes; to detect and protect against errors, fraud, and illegal activity; to
(b) Communications. We may use your personally identifiable information to respond to your inquiries or requests
(including support requests). You may not opt out of Service-related emails which are not promotional in nature.
We may also send you promotional emails to notify you about products or services that may be of interest to you.
If you would like to stop receiving promotional messages from us or third parties, please click on the opt out link
in any non-Service-related email you receive. Even if you opt out, you will continue to receive Service-related
communications from us. You can opt into or out of Twilio short message service (SMS). You may find out more about
(c) Use of Non-Personally Identifiable and Aggregate Information. We may use non-personally identifiable
information and aggregate information for any lawful purpose, including, but not limited to, analyzing trends,
managing and administering the Service, tracking users’ movements, to create new products or services or to
improve our business and the Service. In addition, we may share aggregate statistical information with our business
partners. We may also combine your non-personally identifiable information and aggregate information with other
non-personally identifiable information and aggregate information collected from other sources. We will take
reasonable steps to ensure that aggregate information is never associated with you or your personally identifiable information.
(d) Information Retention. We may retain your information indefinitely, or as long as legally required or allowed,
for our business needs and in order to deter fraud or abuse of the Service. We may dispose of any information in our
discretion without notice, subject to applicable law. We do not undertake any retention obligations through this statement.
3. INFORMATION DISCLOSURE
3.1 Disclosures of Personal Information in the Last Twelve Months
In the preceding twelve (12) months, we have disclosed the following categories
of personal information for a Business Purpose:
- Category A: Identifiers.
- Category B: California Customer Records personal information categories.
- Category C: Protected classification characteristics under California or federal law.
- Category D: Commercial information.
- Category F: Internet or other similar network activity.
We disclosed users’ personal information for a business purpose to the following categories of third
parties as further discussed in below:
- Service providers.
- Affiliated companies.
- Analytics providers.
3.2 Affiliated Entities and Service Providers
We may disclose your information, including personally identifiable information, to any affiliated entity or
organization, agent, and/or service provider that provides support for the Service (such as Analytics Providers)
to help us operate the Service, improve our business or the Service and to provide services to us. Use of information
or with other third parties for purposes unrelated to the Service without your explicit consent.
3.3 Business Partners
When RealtyExchangeWeb works with other businesses to offer products and services, we may share information, including
personally identifiable information, with those business partners only as needed to provide those products and
3.4 Legal Requirements
In some cases, we may disclose your information, including personally identifiable information: (i) as required
by any applicable law, rule or regulation; (ii) if we believe disclosure is needed to protect our rights, property
or safety; and (iii) to government regulators or law enforcement authorities in connection with any judicial
proceeding, court order, subpoena or legal process served on us or the Service; and (iv) to respond to a physical
threat to you or another person.
3.5 Insolvency and Business Transitions
If we should ever file for bankruptcy or engage in a business transition such as an acquisition by or merger with
another company, or if we sell or reorganize all or part of our business or assets, we may disclose your information,
including, but not limited to, personally identifiable information, to prospective or actual purchasers or
transaction participants in connection with these transactions.
We cannot ensure that all of your personally identifiable information will never be disclosed in ways not otherwise
private communications, or other users of the Service may abuse or misuse your personally identifiable information.
No transmission of data over the internet can be 100% secure.
4. INFORMATION SECURITY MEASURES
We exercise care in facilitating the transmission of information between your device or computer and the third party
servers that operate and store information for the Service. The personally identifiable information we collect is
stored in operating environments that are not available to the public. While we have mechanisms in place to
safeguard your personally identifiable information once we receive it, no transmission of data over the Internet
or any other public network can be guaranteed to be 100% secure.
5. CHILDREN’S PRIVACY
(a) The Service Is Not for or Directed Towards Children. The Service is not intended for anyone under the age of 18.
We do not intend to and will not knowingly collect any personally identifiable information from children under the
age of 13. Children under the age of 13 are prohibited from using the Service. If we learn that we have collected
information from a child under the age of 13, we will remove that information immediately and delete it from our
servers. If you believe information from a child under the age of 13 has been provided to the Service, please notify
us at: privacy@RealtyExchangeWeb.com.
(b) California Minors. While the Service is not intended for anyone under the age of 18, if you are a California
resident under age 18 and you believe your information has become publicly-available through the Service and you
are unable to remove it, you may request removal by contacting us at: privacy@RealtyExchangeWeb.com. When requesting removal,
you must be specific about the information you want removed and provide us with specific information, so that we
can find it.
6. YOUR CALIFORNIA PRIVACY RIGHTS
6.1 California Consumer Privacy Act (CCPA)
If you are a California resident, we process your personal information in accordance with the California
Consumer Privacy Act (CCPA).
Sale of personal information. RealtyExchangeWeb does not sell your personal information. Because of this we do not
offer an option to opt-out of the sale of personal information.
Your rights. Under the CCPA, you have the right to request that (i) we disclose what personal information about you
has been collected, used, disclosed, and sold, and (ii) we delete your personal information. You or an authorized
agent acting on your behalf may submit a request for either a disclosure (i) or a deletion (ii). Authorized agents
or delegates should provide the RealtyExchangeWeb support team with the name of the requestor who they are acting on behalf
of, their brokerage name, and their MLS ID in order to authenticate the requestors information.
Exercising your rights. You can exercise your rights and submit CCPA disclosure or deletion requests by (i)
submitting a web form at https://ccpa-info.com/home/1798-130-means-for-exercising-consumer-rights or by (ii) contacting support through
our dedicated toll-free line at (888) 447-0733. Exercising these CCPA rights will not result in discriminatory
treatment from RealtyExchangeWeb, such as degrading your service quality or charging a higher fee for our products and
services. Only you, or a person registered with the California Secretary of State that you authorize to act on
your behalf, may make a verifiable consumer request related to your personal information. You may also make a
verifiable consumer request on behalf of your minor child.
You may only make such a request for access or data portability twice within a twelve-month period. The verifiable
consumer request must provide sufficient information that allows us to reasonably verify you are the person about
whom we collected personal information or an authorized representative, and describe your request with sufficient
detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or
authority to make the request and confirm the personal information relates to you. Making a verifiable consumer
request does not require you to create an account with us. We will only use personal information provided in a
verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require
more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.
We will deliver our written response electronically. Any disclosures we provide will only cover the twelve (12)
month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the
reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format
to provide your personal information that is readily useable and should allow you to transmit the information from
one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive,
or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision
and provide you with a cost estimate before completing your request.
6.2 CALIFORNIA SHINE THE LIGHT LAW
California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free
of charge, a list of third parties to whom we have disclosed personally identifiable information (if any) for
direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such
a request, please send an e-mail with “California Privacy Rights” in the subject line to privacy@RealtyExchangeWeb.com.
7. CANADIAN RESIDENTS
The Services and our privacy practices are compliant with the fair information principles of The Personal
Information Protection and Electronic Documents Act (“PIPEDA”). In addition to the disclosures made above, we:
- Have appointed a privacy officer to monitor our compliance with PIPEDA.
- Take reasonable steps to verify the accuracy of the personal information we collect.
- Take appropriate safeguards to protect the personal information, as further described in this Section 4.
If you are a Canada resident, you have the right to request access to the existence, use and disclosure of your
personal information. Additionally, you have the right to challenge the accuracy and completeness of the information
and request to have it amended as appropriate. Finally, you have the right to challenge RealtyExchangeWeb’s compliance with
the PIPEDA fair information principles by contacting our privacy officer. To exercise your rights under
this section, please send an e-mail to privacy@RealtyExchangeWeb.com
or write us at:
1000 Second Avenue, Suite 1300
Seattle, WA 98104.
8. NON-U.S. AND NON-CANADIAN RESIDENTS - CONSENT TO SUBMIT INFORMATION
The Service is not intended for use outside the United States or Canada, or by non-U.S. or non-Canadian residents.
If you provide personally identifiable information to us, it may be transferred to and processed on computers in the
United States and other countries, including countries outside the European Economic Area. Do not provide personally
identifiable information to us if you do not want or consent to this information being transferred to the United
States or to other countries, which may not have privacy (data protection) legislation or regulation comparable to
the law of the country in which you reside. Your provision of personally identifiable information to us will be
9. ADDITIONAL RIGHTS FOR EEA AND CERTAIN OTHER TERRITORIES
If you are from certain territories (such as the European Economic Area (EEA)), you may have the right to exercise
additional rights available to you under applicable laws, including:
Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information
that we hold about you – for example, if it is no longer necessary in relation to the purposes for which
it was originally collected. Please note, however, that we may need to retain certain information for record
keeping purposes, to complete transactions or to comply with our legal obligations.
Right to object to processing: You may have the right to request that RealtyExchangeWeb stop processing your personal
information and/or to stop sending you marketing communications.
Right to restrict processing: You may have the right to request that we restrict processing of your
personal information in certain circumstances (for example, where you believe that the personal
information we hold about you is inaccurate or unlawfully held).
Right to data portability: In certain circumstances, you may have the right to be provided with your
personal information in a structured, machine readable and commonly used format and to request that we
transfer the personal information to another data controller without hindrance.
If you would like to exercise such rights, please contact us at the contact details in the Site section
“Contacting RealtyExchangeWeb.” We will consider your request in accordance with applicable laws. To protect your
privacy and security, we may take steps to verify your identity before complying with the request. You also
have the right to complain to a data protection authority about our collection and use of your personal information.
For more information, please contact your local data protection authority.
10. LINKED SITES
The Service or users of the Service may provide links to other websites or resources (“Linked Sites”).
You acknowledge and agree that RealtyExchangeWeb does not endorse and is not responsible for any content, advertising,
products, services or other materials on or available through Linked Sites. Linked Sites are subject to different
11. CHANGES TO THIS POLICY
12. ACCESSING OR UPDATING YOUR INFORMATION
RealtyExchangeWeb provides you with the opportunity to know about the information that RealtyExchangeWeb holds about you, together
with the ability to correct, amend or delete, as appropriate, any such information that is incomplete or inaccurate.
Should you wish to exercise any of these options or should you have any questions or concerns about information that
RealtyExchangeWeb has collected in relation to you, please feel free to contact us by emailing privacy@RealtyExchangeWeb.com.
We will make good faith efforts to resolve requests to correct inaccurate information except where the request
is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or
would be impractical. If your account is terminated for any reason, your information will no longer be accessible
through your account or associated with your account. However, activity that occurred prior to deletion may still
continue to be stored on our systems or the systems of our service providers indefinitely.
If for any reason you believe that RealtyExchangeWeb has not adhered to these privacy principles, please notify us by e-mail
at privacy@RealtyExchangeWeb.com, and we will endeavor to review and correct the problem promptly.
laws of the state of Washington, without regard to any authority regarding choice of laws, and venue for any actions
located in Seattle, King County, state of Washington, USA.
14. PRIVACY QUESTIONS